At N&N, we want you to absolutely love your jewellery. If for any reason you’re not satisfied with your purchase, our returns policy is here to help:

• Pre-Approval for Returns:
  Before sending an item back, please email us at Returns@nn-uk.comwith the following details:
  • Your order number
  • The product you wish to return
  • The item you’d like in exchange

We’ll guide you through the next steps to ensure a smooth process.

• Exchanges:
  Exchanges are available for items returned within 28 days of purchase, provided they meet the following conditions:
  • The item is unworn and in its original condition.
  • Proof of purchase is provided.
• Manufacturing Faults or Defects:
  Items with verified manufacturing faults or defects can be exchanged or refunded for items returned to us within 28 days of purchase.
• Earrings and Pierced Jewellery:
  For hygiene reasons, earrings and pierced jewellery are excluded from our returns and exchange policy unless they have a verified manufacturing fault.
• Shipping Costs:
  Please note, we do not provide return labels or cover shipping costs for returns. Customers are responsible for the cost of returning items to us.

Thank you for your understanding and cooperation. If you have any questions or require further assistance, please don’t hesitate to contact our customer service team.

Best regards,
The N&N Jewellery Team